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Nursery Pal Premium

General Questions

How can I use the talk mode?
  1. Tap the microphone icon on the menu bar, Touch to Talk will display on the screen. 
  2. Tap the microphone icon to talk to your baby through the Baby Unit’s speaker.
  3. Tap the stop icon to stop talkback. 

Note: you will not hear sound from the baby unit if the talk back mode is on.

How can I playback personal recordings via the baby unit?

The unit allows playback of your personal audio to soothe your baby. Before playback record a personal audio via HubbleClub by Hubble Connected App. 

  1. Tap the Play icon at the menu bar, then the select option will pop up. 
  2. Tap the microphone icon to view the desired Personal Recording. The Personal Recording names appear on the screen.
  3. Tap the desired recording to play the selection to soothe your baby. 
What media can I play on the baby unit?

You can playback audio content – Lullabies, Soothing Sounds and Audio Book (English only) on the Baby Unit. You have 4 preloaded lullabies/ soothing sounds and 4 audio books in the Baby Unit.

How much time is needed to charge the battery pack for initial use?

We recommend charging for at least 16 hours before first use, and when the Parent Unit indicates the battery is low.

How can I change the temperature format °C or °F?
  1. Tap the temperature icon at the menu bar, the temperature format °C or °F icon will pop up on the screen.
  2. Tap °C of °F to select temperature format. 

How can I access the Games and the videos?

The unit comes packed with entertaining content (videos, picture books games and more).
Tap the Hubble icon to access Hubble Baby entertaining games and videos. 

Troubleshooting

No display
  • Try recharging the battery pack.
  • Reset the Units. Unplug both the Units’ electrical power, then plug them back in.
  • Is the Unit switched on? Press and hold the ON/OFF (Power button) on the Parent Unit for 3 seconds to switch it ON.
  • Is the correct camera selected? Change the camera number, if necessary.
  • Is the video display turned on? Press the VIDEO ON/OFF button to turn it ON.
  • When operating using batteries only, the display will go blank after 5 minutes or 30 minutes or 60 minutes to save power (depending on video settings). The Unit is still active and will give you audio alerts. You can reactivate the screen by pressing any button.
What if the Baby Unit has lost its link with the Parent Unit?
  • If the Baby Unit is too far away it may be going out of range, so move the Baby Unit closer to the Parent Unit. 
  • Reset both the Parent Unit and Baby Unit by disconnecting them from the electrical power. Wait about 15 seconds before reconnecting. Allow up to one minute for the Baby Unit and the Parent Unit to synchronise. 
Noise interference on your device
  • To avoid background noise or echoes, ensure that there is enough distance between your device and the Wi-Fi® Camera Unit.
  • Use of other 2.4 GHz products, such as BluetoothTM systems or microwave ovens, may cause interference with this product. Keep the Wi- Fi® Camera Unit at least 3 feet away from these types of products, or switch them off if they appear to be causing interference.

Warranty

Consumer Products and Accessories Limited Warranty (“Warranty”)

Consumer Products and Accessories Limited Warranty (“Warranty”)

How to Obtain Warranty Service or Other Information?
To obtain service or information, please email:

Email: support@hubbleconnected.com

General Information

What Does this Warranty Cover?
Subject to the exclusions contained below, BINATONE warrants that this Hubble Connected branded product (“Product”) or certified accessory (“Accessory”) sold for use with this product that it manufactured to be free from defects in materials and workmanship under normal consumer usage for the period outlined below. This Warranty is your exclusive warranty and is not transferable.

Who is covered?

This Warranty extends only to the first consumer purchaser, and is not transferable.

What will BINATONE do?

BINATONE or its authorized distributor at its option and within a commercially reasonable time, will at no charge repair or replace any Products or Accessories that does not conform to this Warranty. We may use functionally equivalent reconditioned/ refurbished/ pre-owned or new Products, Accessories or parts.

What Other Limitations Are There?
ANY IMPLIED WARRANTIES, INCLUDING WITHOUT LIMITATION THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE, SHALL BE LIMITED TO THE DURATION OF THIS LIMITED WARRANTY, OTHERWISE THE REPAIR OR REPLACEMENT PROVIDED UNDER THIS EXPRESS LIMITED WARRANTY IS THE EXCLUSIVE REMEDY OF THE CONSUMER, AND IS PROVIDED IN LIEU OF ALL OTHER WARRANTIES, EXPRESS OR IMPLIED. IN NO EVENT SHALL HUBBLE CONNECTED OR BINATONE BE LIABLE, WHETHER IN CONTRACT OR TORT (INCLUDING NEGLIGENCE) FOR DAMAGES IN EXCESS OF THE PURCHASE PRICE OF THE PRODUCT OR ACCESSORY, OR FOR ANY INDIRECT, INCIDENTAL, SPECIAL OR CONSEQUENTIAL DAMAGES OF ANY KIND, OR LOSS OF REVENUE OR PROFITS, LOSS OF BUSINESS, LOSS OF INFORMATION OR OTHER FINANCIAL LOSS ARISING OUT OF OR IN CONNECTION WITH THE ABILITY OR INABILITY TO USE THE PRODUCTS OR ACCESSORIES TO THE FULL EXTENT THESE DAMAGES MAY BE DISCLAIMED BY LAW.
Some jurisdictions do not allow the limitation or exclusion of incidental or consequential damages, or limitation on the length of an implied warranty, so the above limitations or exclusions may not apply to you. This Warranty gives you specific legal rights, and you may also have other rights that vary from one jurisdiction to another.

Exclusions

Normal Wear and Tear – Periodic maintenance, repair and replacement of parts
due to normal wear and tear are excluded from coverage.

Batteries – Only batteries whose fully charged capacity falls below 80% of their
rated capacity and batteries that leak are covered by this Warranty.

Abuse & Misuse – Defects or damage that result from: (a) improper operation, storage, misuse or abuse, accident or neglect, such as physical damage (cracks, scratches, etc.) to the surface of the product resulting from misuse; (b) contact with liquid, water, rain, extreme humidity or heavy perspiration, sand, dirt or the like, extreme heat, or food; (c) use of the Products or Accessories for commercial purposes or subjecting the Product or Accessory to abnormal usage or conditions; or (d) other acts which are not the fault of Hubble Connected or BINATONE, are excluded from coverage.

Use of Non-Hubble Connected branded Products and Accessories – Defects or damage that result from the use of Non-Hubble Connected branded or certified Products or Accessories or other peripheral equipment are excluded from coverage.

Unauthorized Service or Modification – Defects or damages resulting from service, testing, adjustment, installation, maintenance, alteration, or modification in any way by someone other than Hubble Connected, BINATONE or its authorized service centers, are excluded from coverage.

Products Covered Length of Coverage

Consumer Products: One (1) year from the date of the products original purchase by the first consumer purchaser of the product.

Consumer Accessories: Ninety (90) days from the date of the accessories original purchase by the first consumer purchaser of the product.

Consumer Products and Accessories that are Repaired or Replaced:
The balance of the original warranty or for Ninety (90) days from the date returned to the consumer, whichever is longer.

General
Altered Products. Products or Accessories with (a) serial numbers or date tags that have been removed, altered or obliterated; (b) broken seals or that show evidence of tampering; (c) mismatched board serial numbers; or (d) nonconforming or non-Hubble Connected branded housings, or parts, are excluded from coverage.


Communication Services
Defects, damages, or the failure of Products or Accessories due to any communication service or signal you may subscribe to or use with the Products or Accessories is excluded from coverage.

How to Obtain Warranty Service or Other Information?
To obtain service or information, please call:

Email: support@hubbleconnected.com

You will receive instructions on how to ship the Products or Accessories at your expense and risk, to a BINATONE Authorized Repair Center. To obtain service, you must include: (a) the Product or Accessory; (b) the original proof of purchase (receipt) which includes the date, place and seller of the Product; (c) if a warranty card was included in your box, a completed warranty card showing the serial number of the Product; (d) a written description of the problem; and, most importantly; (e) your address and telephone number.

These terms and conditions constitute the complete warranty agreement between you and BINATONE regarding the Products or Accessories purchased by you, and supersede any prior agreement or representations, including representations made in any literature publications or promotional materials issued by BINATONE or representations made by any agent employee or staff of BINATONE, that may have been made in connection with the said purchase.