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  4. I have just set up the camera, app suggested to update the firmware but it failed. What should I do?

I have just set up the camera, app suggested to update the firmware but it failed. What should I do?

If you have just set up the camera and the app offers you to update the firmware but it fails, please try the following steps:

  • Plug in the camera and turn it ON; 
  • Leave it turned on for 24 hours. Do not initiate live streaming during these 24 hours. 
  • After 24 hours please try to upgrade the firmware once again following the below steps:

* On the camera list page, select the gear icon next to the camera of which you’d like to update the firmware (to go to the settings for that specific camera).

* Select Details and the Firmware Version is listed here.

* If there is a more recent version of firmware available for your camera, you should see “update now”. 

* Tap this to update and follow the instructions shown on screen.

NOTE: Make sure you do not reset your camera, and that you remain on the same network for the time it takes to update the firmware (10 minutes, give or take).

Updated on January 11, 2021

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