The ‘Connection error’ indicates that a specific streaming method failed. In order to correct this error message, you may try the following steps:
- Please try to refresh the camera’s list by pulling it down with your finger several times. If needed, force close the app, open it again and try to refresh the camera’s list once again.
- Try to reboot the camera by unplugging it for 2-5 minutes and then plugging it back, leaving it plugged in and turned on for 1-2 minutes, and check the streaming again.
- Please try to move the camera closer to the Wi-Fi router or vice versa and check if the connection error goes away.
- Check the upload speed of the Wi-Fi® network your camera is connected to. This can be found by going to http://www.speedtest.net/. An upload speed should be at least 1mbps per camera. Please note that the upload speed is very important for the camera to upload the video frames. Usually, customers only focus on the download speed of their internet. In normal home premises, the customer connects many devices to the internet and thus, the upload and download bandwidth gets distributed across all devices evenly. If the upload and download speed is in 100’s of Mbps, then connectivity issues due to upload/download bandwidth can be easily ruled out.
- Try to change the video streaming quality to a lower number. If you set it to 1000kbps, change it t 600kbps and check the streaming again.
If the above steps do not help, please contact HubbleClub customer support at support@hubbleconnected.com, and we will be glad to check the issue further and assist.