If your camera does not record motion-triggered events, please check the camera’s settings:
- Open HubbleClub app, go to the camera’s settings, and press on the Notifications tab.
- Make sure Detect Motion is activated and Sensitivity is set to Medium (preferably) or as you prefer.
- Make sure to set Motion Video Recording to Cloud.
- Smart Scheduling should be either OFF or, if you activate a Scheduling, you need to set up at least one schedule set.
Please note that:
a. If Smart Scheduling is ON, but no schedule is set, the app does not detect motion. You need to set a schedule, and motion will be detected within that schedule.
b. If Smart Scheduling is OFF, the app should detect motion all the time.
If you still have issues with the motion recording, please email us at support@hubbleconnected.com or submit a ticket and we will be happy to assist you further. Please make sure to send us the screenshot of the camera’s notifications settings as well for faster support.