You may get an error when trying to set up your HubbleClub camera. Below you find a list of error codes and the corresponding tips:
Code 1: The HubbleClub camera could not find your mobile device. Tips:
- To ensure that your HubbleClub camera can detect your mobile device keep your camera and mobile device within a range of 0.3m/1ft.
Code 2: La procédure de configuration a expiré. Conseils:
- Either your HubbleClub camera didn’t receive the commands as the communication between the app and the camera wasn’t good: In that case, ensure that your HubbleClub camera can receive the commands from your mobile device by keeping your camera and smartphone within a range of 0.3m/1ft.
- Ou vous devrez peut-être suivre les étapes plus rapidement. Par exemple, assurez-vous d'avoir votre mot de passe Wi-Fi® à portée de main.
Code 3: Your HubbleClub camera could not connect to your router. Tips:
- Ensure that during setup your HubbleClub camera and router are near each.
- Ensure to type your Wi-Fi® password correctly (and keep in mind: During setup, you are asked to type in your Wi-Fi® password, not your HubbleClub account password.)
Votre mot de passe Wi-Fi® ou SSID contient un espace ou des caractères spéciaux. Veuillez changer votre mot de passe et / ou votre SSID et supprimer les espaces et les caractères spéciaux.
Code 4-5: The HubbleClub camera could connect to your router but not to our servers. Tips:
- Check the status of the Hubble servers here: http://status.hubbleconnected.com/. If the Hubble servers are down, try setup later.
- Si les services sont répertoriés comme opérationnels, il n'y a pas de problème de serveur de notre côté, auquel cas votre routeur n'est pas connecté à Internet. S'il vous plaît, vérifiez votre connexion à internet et réessayez.
Code 6: The HubbleClub camera could connect to your router but it could not register to the server. Tips:
In this case, please try to make a hard reset of your HubbleClub camera and try to set up it once again.