Le message Erreur lors de la connexion s'affiche lorsque l'application n'a pas pu charger le flux vidéo trois fois de suite. Les raisons les plus probables sont répertoriées:
- The camera isn’t powered up. Please make sure to check the camera is powered on (or if your camera goes with the battery, the battery is charged) and that the power connection is good.
- The network the camera is connected to OR the network your mobile device is connected to is weak (or dipped). Please run the speed test at http://www.speedtest.net/ et vérifier la vitesse de téléchargement. Notez qu'il ne doit pas être inférieur à 0,6 Mbps pour une caméra Hubble Connected connectée.
You may also try to reboot the by unplugging it for 2-5 minutes and then plugging it back, leave it plugged in and turned on for 1-2 minutes, and check the streaming again.
If the above steps did not help, please contact customer support at support@hubbleconnected.com and we will be glad to check the issue further and assist.