Effective January 10, 2017
All products, services and support on this site are offered by and through Hubble Connected HK Ltd.
1. INFORMATION HCHK MAY COLLECT AND HOW WE USE IT
1.1 HCHK collects the following information about you when you use the Website:
1.1.1 information that you provide by filling in the forms on our Website. We may collect personal information (for example your name, email address, home address and telephone number) when you register to receive updates from us or subscribe to our newsletter or register interest in a HCHK product. We may also ask you for information when you report a problem with the Website;
1.1.2 correspondence, or a record of it if you should contact us;
1.1.3 surveys that HCHK may use for research purposes, which we have asked you to complete, although you do not have to respond to them;
1.1.4 information collected by us as you use the Website. HCHK collects and stores information transmitted by your computer when you use our Website. This may include your IP address, browser data and information we receive from cookies (please see section 5 below).
1.2 We may use this information in the following ways:
1.2.1 to provide our service(s) to you as a user of the Website, including processing and fulfilling your information requests and enhancing your user experience;
1.2.2 to carry out our obligations arising from any contracts entered into between you and us;
1.2.3 to provide you with newsletters and other information about features of our Website or products which we think may be of interest to you and for related marketing purposes, if you have submitted your contact details to us for these purposes or otherwise provided your consent for us to do so;
1.2.4 to ensure that content from our Website is presented in the most effective manner for you and your computer;
1.2.5 to identify you when you visit the Website including to assist with logging you in, where applicable;
1.2.6 to notify you about changes to our Website;
1.2.7 to help diagnose problems with our server, to administer the Website and to monitor the Website for the detection and prevention of fraud;
1.2.8 to administer any prize draws or competitions you may enter, if applicable;
1.2.9 for assessment and analysis (e.g. market, customer and product analysis); and
1.2.10 for marketing third party products and services to you, if you have provided your consent for this.
2. YOUR CONSENT
2.1 By using our Website and submitting information to HCHK, you consent to:
2.1.1 the collection and use of your personal information by HCHK as described in section 1 above; and
2.1.2 HCHK sharing data with third parties in accordance with section 3 below.
3. HOW WE SHARE YOUR INFORMATION
3.1 HCHK may share your personal information with third parties in the following circumstances:
3.1.1 for marketing purposes provided always that you consent to us sharing such information with third parties by notifying us via our Website or in other communications;
3.1.2 to our partners and service providers (for example people who provide technical services to the Website) for the purpose of managing or administering certain aspects of our Website, or to help us develop new services;
3.1.3 if HCHK or substantially all of its assets are acquired by a third party, in which case personal data held by us about our customers will be one of the transferred assets;
3.1.4 if we are under a duty to disclose or share your personal information in order to comply with any legal obligation and/or in order to enforce or apply any other agreements between you and HCHK; or
3.1.5 to protect the rights, property or safety of us or other Website users.
4. IP ADDRESSES AND COOKIES
5. DATA STORAGE
5.1 All information you provide to us is stored on our secure servers. Where we have given you (or where you have chosen) a password or other data which enables you to access certain parts of the Website, you are responsible for keeping this password and any other log in details confidential and we recommend that you do not share your password or other log in details with anyone. You will be responsible for all activity under your user name/ log in details.
5.2 Unfortunately, the transmission of information via the Internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to our site; any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access.
6. DATA SECURITY
8. INFORMATION ACCESS AND CHANGING YOUR DETAILS
8.1 To change any of your registered details on Hubbleconnected.support, if applicable, please email firstname.lastname@example.org with the word ‘Update My Details’ in the subject line and clearly state the email address that you wish the changes to be applied to within the email. Please note that it may take up to 28 days to action your request
9.1 Phishing is the practice of deceiving someone into providing their details or confidential information, for example, falsely claiming to be a legitimate company when sending an e-mail to a user in an attempt to get the user to send private information that will be used for identity theft and fraud.
9.2 We never ask our customers to send any personal details via email. If we require such details, for security reasons we’ll ask you to change your details by following a secure link. If you ever receive a suspicious email claiming to be from HCHK, please do not respond and let us know straight away.