You may get an error when trying to set up your camera. Below you find a list of error codes and the corresponding tips:
Code 1: The camera could not find your smartphone. Tips:
- To ensure that your camera can detect your smartphone keep your camera and smartphone within a range of 0.3m/1ft.
- When you are doing the setup on an iOS device and set up using Bluetooth® failed, select the option to try setup using Wi-Fi®. You will then be asked to go to your Wi-Fi® settings and to connect to the camera SSID. In other words to select CameraHD-XXXXXXX from the list of available networks.
Code 2: The setup procedure timed out. Tips:
- Either your camera didn’t receive the commands as the communication between the app and the camera wasn’t good: In that case, ensure that your camera can receive the commands from your smartphone by keeping your camera and smartphone within a range of 0.3m/1ft.
- Or you may need to go through the steps more quickly. For instance, make sure to have your Wi-Fi® password at hand.
Code 3: Your camera could not connect to your router. Tips:
- Ensure that during the setup your camera and router are near each.
- Ensure to type your Wi-Fi® password correctly (and keep in mind: During setup, you are asked to type in your Wi-Fi® password, not your Hubble Connected for Motorola account password.)
Your Wi-Fi® password or SSID contains a space or special characters. Please, change your password and/or your SSID and take out any spaces and special characters.
Code 4-5: The camera could connect to your router but not to our servers. Tips:
- Check the status of the Hubble Connected for Motorola servers here: http://status.hubbleconnected.com/. If the servers are down, try setup later.
- If the services are listed as Operational, there is no server issue on our end, in which case your router is not connected to the Internet. Please check your Internet connection and try again.
Code 6: The camera could connect to your router but it could not register to the server. Tips:
Hard reset your camera following these steps and try again to set up your camera:
- Hold down the ‘Pair’ button.
- Turn the camera off while holding down the ‘Pair’ button.
- Now turn the camera back on, while still holding down the ‘Pair’ button and wait until you hear a beep and the LED starts blinking. This may take up to 20 seconds. When you hear the beep it means you successfully reset the camera.
Code 7: The camera could connect to your router but it could not verify the so-called unique ‘Camera Key’. Tips:
Hard reset your camera following these steps and try again to set up your camera:
- Hold down the ‘Pair’ button.
- Turn the camera off while holding down the ‘Pair’ button.
- Now turn the camera back on, while still holding down the ‘Pair’ button and wait until you hear a beep and the LED starts blinking. This may take up to 20 seconds. When you hear the beep it means you successfully reset the camera.
Code 8: The camera failed to connect using Bluetooth®. Tips:
- Ensure Bluetooth® is activated on your smartphone.
- Ensure that your camera and smartphone are within a range of 0.3m/1ft.
- If you use an iOS device for setup try to do the setup using Wi-Fi® instead.