The Hubble Connected for Motorola camera can only be connected to the 2.4 GHz band on Wi-Fi routers. All Wi-Fi routers have a 2.4 GHz band. Newer routers are often dual-band router, with 2.4 GHz and 5 GHz bands, in which case you need to ensure to enable the 2.4GHz band is enabled on your router.
To find out whether you need to connect to a different Wi-Fi® network to set up your Hubble Connected camera, go to your phone settings > Wi-Fi® (or Wireless & Networks) on your smartphone:
- If you only see one Wi-Fi network name that belongs to you, you can proceed with setting up your camera with this Wi-Fi connection.
- If you see two or more Wi-Fi network names that belong to you, then one may be a 5 GHz band.
- 2.4 GHz network may have “24G,” “2.4,” or “24” appended to the end of the network name. For example: “TP-LINK_849E_24G”. This is the network you need to select.
- 5 GHz network may have “5G” or “5” appended to the end of the network name, for example, “TP-LINK_849E_24G”.